Return Policy

Return Period

You may request a refund for course enrollment within 30 days of the purchase date, provided you have not completed more than 25% of the course content. Refund requests must be submitted in writing through our contact form or email.

Return Conditions

To be eligible for a refund, the following conditions must be met:

• The refund request is made within 30 days of purchase
• You have accessed less than 25% of the course content
• The request is made through official channels with your enrollment information
• You have not previously received a refund for the same course

Cost of Return Shipping

As our courses are delivered digitally, there are no shipping costs associated with returns. All course materials are accessed online, and no physical products are shipped.

Return Process

To initiate a return and refund request:

1. Contact us through our contact form or email at support@zelmaroncrphex.world
2. Provide your enrollment details, including the course name and purchase date
3. Explain the reason for your refund request
4. Wait for our team to review your request, typically within 5-7 business days
5. Upon approval, your refund will be processed to the original payment method within 10-14 business days

Non-Returnable Items

The following are not eligible for refunds:

• Courses where more than 25% of content has been accessed
• Refund requests made after 30 days from the purchase date
• Courses that have been fully completed
• Digital certificates or credentials issued upon course completion
• Any promotional or discounted courses specifically marked as non-refundable

General Legal Requirements

This return policy complies with applicable consumer protection laws. In jurisdictions where consumers have additional rights, those rights are preserved. If you are located in the European Union, you have the right to withdraw from your purchase within 14 days without giving any reason, subject to the condition that you have not accessed more than 25% of the course content.

Order Cancellation Policy

You may cancel your course enrollment before accessing any course content for a full refund. Once course content has been accessed, standard return policy conditions apply. Cancellation requests should be submitted as soon as possible after purchase to ensure timely processing.

Refund Procedure

Upon approval of your refund request:

• Your course access will be revoked immediately
• A refund confirmation email will be sent to your registered email address
• The refund amount will be credited to your original payment method
• Processing time is typically 10-14 business days, depending on your payment provider
• You will receive notification once the refund has been processed

If you do not receive your refund within the specified timeframe, please contact us immediately with your refund confirmation number.

Contact Information

For questions about returns, refunds, or this policy, please contact us:

Zelmaroncrphex
786 Willow Shore Dr
San Antonio, TX 78209
Phone: +1 (432) 290-8724
Email: support@zelmaroncrphex.world